No calls come in
- Call the assistant’s number directly.
- If it doesn’t answer, check in Plans that the plan is active and in Phone Numbers that the number is assigned.
- If the direct number works but your usual one doesn’t, check the forwarding with your phone provider.
It gives a wrong answer
Check the detail in the instructions and the documents. Fix any contradictions and review what was generated from your website. Save and ask again.
It doesn’t book, or books the wrong time
- Check the calendar is connected and has the permissions it needs.
- Check the calendar’s time zone is right.
- Check the appointment fits in an open window and doesn’t cross a break.
- Look for the event in the right calendar.
It doesn’t transfer to the team
- Test by phone. The browser test can’t check transfers.
- Check the recipient’s country code and number.
- Check you’re calling within their available hours.
- Check the destination phone doesn’t forward back to the assistant.
The email doesn’t arrive
- Check the call meets the send condition.
- Check the address is spelled right and confirmed.
- Check the spam folder too.
- If too many emails arrive, check the condition isn’t empty.
No sound in the browser test
- Check the browser has permission to use the microphone.
- Close other apps or calls that might be using it.
- If you opened the page from another app, open it in your browser.
- If your trial minutes are used up, choose a plan.
I can’t save my changes
Check the highlighted fields. For example, every appointment type needs a name and every recipient a valid number.
If it still fails
Note the assistant, the time of the test, what you expected, and what happened. Then talk to the team.