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Appointments and calendar

Set working hours and breaks

Decide which days and hours people can book.

Where to find itAssistantBook appointmentsBooking rulesWorking hours

In Booking rules, find Working hours. The assistant offers slots within these hours, in the connected calendar’s time zone.

Working hours, with a break on Monday

In the appWorking hours, with a break on Monday

Pick the days and hours

  1. Turn on the days you take bookings. The rest show as Closed.
  2. Type the start and end time for each day.
  3. If several days share hours, use Apply to all days and then adjust the ones that differ.

Add a break

Press Add break on the day you want. A second window is created. For example, 9 a.m. to 1 p.m. and 2 p.m. to 6 p.m.: nothing is booked from 1 p.m. to 2 p.m.

Which hours you’re changing

  • These hours are only for appointments.
  • Each person’s hours for receiving transfers are set in Transfer calls.
  • Your call-forwarding schedule is set with your phone provider or phone system.

Good to know

If your opening hours are different, add them to the instructions too so the assistant explains them correctly.

Test it

Ask for an appointment within hours, one during the break, and one on a closed day. Also ask for a long appointment near closing time.

Suggestions

  • Write the instructions
  • Connect your calendar
  • Transfer calls to your team
  • Get emails after calls
  • Plans and prices
  • Review conversations
Type a task, like “transfer calls” or “change the voice”.