Where to find itWith your phone provider or phone system
Before setting up forwarding
The assistant needs a number assigned. Call that number first and check that it answers correctly.
Choose when to forward
| If you want it to answer… | Ask your phone provider for… |
|---|---|
| Always | Forward all calls. |
| When you don’t pick up | Forward on no answer. Ask how long the phone rings before it forwards, and whether you can change it. |
| When you’re busy | Forward on busy. |
| After hours | Time-based forwarding, or a schedule rule in your phone system. |
Each phone provider has its own steps and costs. Check with yours how to forward calls, and whether it charges for it, before you turn it on. If you use a business phone system, look in its call-forwarding settings.
Set it up
- In Phone Numbers, copy the assistant’s number with Copy number.
- Ask your phone provider how to set up call forwarding, or open the forwarding settings of your phone system.
- Pick the forwarding type and enter the assistant’s number.
- Call your usual number from another phone and check the assistant answers.
Important
If the assistant transfers to a phone that also forwards to the assistant, the call loops. Use another destination phone.
Change or remove forwarding
Do it with your phone provider or phone system. Changing the assistant in Emblematic doesn’t change the forwarding.