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Tests and conversations

Test the assistant

Talk to it in your browser before it answers your customers.

Where to find itAssistantTalk to assistant

Run your first test

  1. Save the assistant’s changes.
  2. Press Talk to assistant at the bottom right.
  3. Press Start call and allow the microphone.
  4. Talk like a customer would. Press End call when you’re done.

A test in progress

In the appA test in progress

When you see Call saved., press Open conversations to read the summary and transcript.

Good to know

Talk from a quiet place. Tests use minutes from your trial credit or your plan.

What to test

TestWhat to check
A common questionIt answers with correct information.
Something it doesn’t knowIt says so and offers the alternative you set up.
An appointmentIt appears in the calendar with the right time and length.
A time when you’re closedIt doesn’t book at that time.
A follow-upThe email reaches the right person.
Another languageIt understands and answers correctly.

Important

Tests can create real appointments and send real emails. Use details and addresses you can check.

Test by phone

Transfers can only be tested on a phone call. Once the assistant has a number, call it from your cell phone. After setting up forwarding, call your usual number too.

If there’s no sound or it won’t connect

Check the microphone permission. If you opened the page from another app, press Open in browser to test from your browser.

Suggestions

  • Write the instructions
  • Connect your calendar
  • Transfer calls to your team
  • Get emails after calls
  • Plans and prices
  • Review conversations
Type a task, like “transfer calls” or “change the voice”.