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Phone and numbers

Manage phone numbers

See which number each assistant has and change the assignment.

Where to find itPhone Numbers

In Phone Numbers you can see each number, its usage, and the assistant that answers it.

Phone Numbers

In the appPhone Numbers

Number actions

ActionWhat it does
Assign to assistant / Change assignmentChoose which assistant answers that number.
Copy numberCopies it, for example to set up forwarding.
Detach from assistantThe assistant stops answering that number. The number stays in your plan.

Important

Changing or removing an assignment changes who answers that number right away.

Notices you may see

NoticeWhat it means
“Ends” and a dateThe number stops being available on that date because of a plan change. It keeps answering until then.
“Your subscription is inactive”Numbers are released after the grace period. Start a plan again in Plans.
“1 of your included numbers is still being provisioned”A number from your plan is being prepared. It appears here when it’s ready.

After any change

Call the number and check who answers. If you have forwarding, call your usual number too.

Suggestions

  • Write the instructions
  • Connect your calendar
  • Transfer calls to your team
  • Get emails after calls
  • Plans and prices
  • Review conversations
Type a task, like “transfer calls” or “change the voice”.